A MILLION DOLLAR LESSON - Petey Parker

A cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart his kind of training to corporate executives and staff. It cost me a $12 taxi ride.

I had flown into Dallas for the sole purpose of calling on a client. Time was of the essence and my plan included a quick turnaround trip from and back to the airport. A spotless cab pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver's seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a "Candid Camera!" Wouldn't you? I could not believe the service I was receiving! I took the opportunity to say, "Obviously you take great pride in your work. You must have a story to tell."

"You bet," he replied, "I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my niche in life where I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day's work and done it well. I evaluate my personal assets and... wham! I became a cab driver.

One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers. But, to be GREAT in my business, I have to EXCEED the customer's expectations! I like both the sound and the return of being 'great' better than just getting by on 'average'"

Moral:

• Go an Extra Mile when providing any Service to others.
• The is no good or bad job. You can make any job good.
• Good service always brings good return.

PICK UP IN THE RAIN

One night, at 11:30 PM, an older African American woman was standing on the side of an Alabama highway trying to endure a lashing rain storm. Her car had broken down and she desperately needed a ride. Soaking wet, she decided to flag down the next car. A young white man stopped to help her - generally unheard of in those conflict-filled 1960s. The man took her to safety, helped her get assistance and put her into a taxi cab. She seemed to be in a big hurry! She wrote down his address, thanked him and drove away.

Seven days went by and a knock came on the man's door. To his surprise, a giant console color TV was delivered to his home. A special note was attached. It read: "Thank you so much for assisting me on the highway the other night. The rain drenched not only my clothes but my spirits. Then you came along. Because of you, I was able to make it to my dying husband's bedside just before he passed away. God bless you for helping me and unselfishly serving others."

Moral:

• Offer help to anyone who needs
• Thank others for helping you.
• If you help someone. Someone will help you.

A MOTHER's LOVE

A little boy came up to his mother in the kitchen one evening while she was fixing supper, and handed her a piece of paper that he had been writing on. After his Mom dried her hands on an apron, she read it, and this is what it said:

For cutting the grass: $5.00
For cleaning up my room this week: $1.00
For going to the store for you: $.50
Baby-sitting my kid brother while you went shopping: $.25
Taking out the garbage: $1.00
For getting a good report card: $5.00
For cleaning up and raking the yard: $2.00

Total owed: $14.75

Well, his mother looked at him standing there, and the boy could see the memories flashing through her mind. She picked up the pen, turned over the paper he'd written on, and this is what she wrote:

For the nine months I carried you while you were growing inside me:
No Charge
For all the nights that I've sat up with you, doctored and prayed for you:
No Charge
For all the trying times, and all the tears that you've caused through the years:
No Charge
For all the nights that were filled with dread, and for the worries I knew were ahead:
No Charge
For the toys, food, clothes, and even wiping your nose:
No Charge

Son, when you add it up, the cost of my love is:
No Charge.

When the boy finished reading what his mother had written, there were big tears in his eyes, and he looked straight at his mother and said, "Mom, I sure do love you." And then he took the pen and in great big letters he wrote: "PAID IN FULL"

Moral:

1. You will never how much your parents worth till you become a parent.
2. Be a giver not an asker, especially with your parents. there is a lot to give, besides money.

VALUE

A well known speaker started off his seminar by holding up a $20 bill. In the room of 200, he asked, "Who would like this $20 bill?"

Hands started going up.

He said, "I am going to give this $20 to one of you but first, let me do this." He proceeded to crumple the dollar bill up.

He then asked, "Who still wants it?"

Still the hands were up in the air.

"Well," he replied, "What if I do this?" And he ground and started to grind it into the floor with his shoe.

He picked it up, now all crumpled and dirty. "Now who still wants it?" Still the hands went into the air.

"My friends, you have all learned a very valuable lesson. No matter what I did to the money, you still wanted it because it did not decrease in value. It was still worth $20.

Many times in our lives, we are dropped, crumpled, and ground into the dirt by the decisions we make and the circumstances that come our way.

Moral: We feel as though we are worthless. But no matter what has happened or what will happen, you will never lose your value. You are special - Don't ever forget it!

THAT's LIFE

God created the donkey and said to him. "You will be a donkey. You will work untiringly from sunrise to sunset carrying burdens on your back. You will eat grass, you will have no intelligence and you will live 50 years."
The donkey answered: "I will be a donkey, but to live 50years is much. Give me only 20years"
God granted his wish.

God created the dog and said to him: "You will guard the house of man. You will be his best Friend. You will eat the scraps that he gives you and you will live 30 years. You will be a dog. "
The dog answered: "Sir, to live 30years is too much,give me only15 years." God granted his wish.

God created the monkey and said to him: "You will be a monkey. You will swing from branch to branch doing tricks. You will be amusing and you will live 20 years."
The monkey answered: "To live 20 years is too much, give me only 10 years."
God granted his wish.

Finally God created man...and said to him: "You will be man, the only rational creature on the face of the earth. You will use your intelligence to become master over all the animals. You will dominate the world and you will live 20 years."
Man responded:
"Sir, I will be a man but to live only 20 years is very little, give me the 30years that the donkey refused, the 15years that the dog did not want and the 10years the monkey refused."
God granted man's wish...

And since then, man lives 20 years as a man, marries and spends 30 years like a donkey, working and carrying all the burdens on his back. Then when his children are grown, he lives 15 years like a dog taking care of the house and eating whatever is given to him, so that when he is old, he can retire and live 10years like a monkey, going from house to house and from one son or daughter to another doing tricks to amuse his grandchildren.

That's Life.

THE OBSTACLE IN OUR PATH

In ancient times, a king had a boulder placed on a roadway. Then he hid himself and watched to see if anyone would remove the huge rock. Some of the king's wealthiest merchants and courtiers came by and simply walked around it.

Many loudly blamed the king for not keeping the roads clear, but none did anything about getting the big stone out of the way. Then a peasant came along carrying a load of vegetables. On approaching the boulder, the peasant laid down his burden and tried to move the stone to the side of the road. After much pushing and straining, he finally succeeded. As the peasant picked up his load of vegetables, he noticed a purse lying in the road where the boulder had been. The purse contained many gold coins and a note from the king indicating that the gold was for the person who removed the boulder from the roadway. The peasant learned what many others never understand.

Moral: Every obstacle presents an opportunity to improve one's condition.

THE BRICK

About ten years ago, a young and very successful executive named Josh was traveling down a Chicago neighborhood street. He was going a bit too fast in his sleek, black, 12 cylinder Jaguar XKE, which was only two months old.

He was watching for kids darting out from between parked cars and slowed down when he thought he saw something. As his car passed, no child darted out, but a brick sailed out and - WHUMP! - it smashed Into the Jag's shiny black side door! SCREECH..!!!! Brakes slammed! Gears ground into reverse, and tires madly spun the Jaguar back to the spot from where the brick had been thrown. Josh jumped out of the car, grabbed the kid and pushed him up against a parked car. He shouted at the kid, "What was that all about and who are you? Just what the heck are you doing?!" Building up a head of steam, he went on. "That's my new Jag, that brick you threw is gonna cost you a lot of money. Why did you throw it?"

"Please, mister, please. . . I'm sorry! I didn't know what else to do!" Pleaded the youngster. "I threw the brick because no one else would stop!" Tears were dripping down the boy's chin as he pointed around the parked car. "It's my brother, mister," he said. "He rolled off the curb and fell out of his wheelchair and I can't lift him up." Sobbing, the boy asked the executive, "Would you please help me get him back into his wheelchair? He's hurt and he's too heavy for me."

Moved beyond words, the young executive tried desperately to swallow the rapidly swelling lump in his throat. Straining, he lifted the young man back into the wheelchair and took out his handkerchief and wiped the scrapes and cuts, checking to see that everything was going to be OK. He then watched the younger brother push him down the sidewalk toward their home.

It was a long walk back to the sleek, black, shining, 12 cylinder Jaguar XKE -a long and slow walk. Josh never did fix the side door of his Jaguar. He kept the dent to remind him not to go through life so fast that someone has to throw a brick at him to get his attention. . . Some bricks are softer than others. Feel for the bricks of life coming at to you. For all the negative things we have to say to ourselves, God has positive answers.

Moral: We should not go so fast through life, that someone has to throw a brick at us to get our attention.